Topic Index
What is a grievance?
Overlapping disciplinary and grievance issues



  • Grievances are covered in the ACAS Code of Practice on Disciplinary and Grievance Procedures, supplemented by the ACAS Guide Discipline and Grievances at Work.
  • Employees do not have to raise a grievance before bringing a tribunal claim, but if they fail to do so unreasonably any compensation awarded can be reduced by up to 25%.
  • Collective grievances are not covered by the ACAS Code.
  • Employers and employees should try to resolve grievances informally if possible.
  • If a grievance cannot be resolved informally, the employee should raise the matter formally and without unreasonable delay with a manager. The formal grievance should be put in writing and set out the nature of the complaint.
  • Grievance procedures should be specific, clear and set down in writing.
  • Employers should involve employees (or, where appropriate, their representatives) in the development of grievance rules and procedures.
  • Employees and managers should understand what the grievance rules and procedures are, where they can be found (e.g. staff handbook or on an Intranet) and how they are to be used.
  • Ideally employees should be asked to confirm that they have read and understand the grievance policy.
  • Neither the ACAS Code or Guide cover grievances from ex-employees....
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